This was my first trip to a Dunkin Donuts and the first impression was not well received. The line was long, but moved fairly quickly, and here is where it starts to go down hill. The lady who took our order, Patty, was grumpy. They were out of chocolate milk, out of glazed donut holes. They were not utilizing the receipt number system for drink orders, people were taking other peoples drinks. The drink lady was just yelling out decaf coffee, etc....and setting the drinks out for anyone to grab, pretty sure more than one person drinks decaf coffee. The men's bathroom had toilet paper on the floor and was dirty. The interior of the business had crumbs on the floor and the trash can by the door was over flowing and needed to be emptied. The donuts were dry tasting and the tables were sticky from food. I will not be back to this establishment.
(2)
Heather P.
This Dunkin Donut is right around the corner of my house. That is the most redeeming thing about it. If you are going to visit this establishment go with a lot of patience. The lines are long not due to the volume of customers but the speed in which you are served. There seems to be enough staff working behind the counter but the pace in which they work makes for a miserable morning if you are in a hurry. ALWAYS check your order before leaving to jump into your car or pull away from the drive through, you will be glad you did. Nothing is more disappointing but to get home to find the wrong order in the bag. The coffee and donuts are good, just be prepared for the experience.
(2)
Amy G.
My husband grew up in the Maryville area, and we used to consider it a treat to swing by the Dunkin Donuts in St. Joe on roadtrips to and from KC. We were excited when they decided to finally open a few locations in the metro. We have been here at least four times, at varying times of day (8 AM, 5 PM, 9 PM,) and every time they have been out of nearly everything. No bavarian kreme (the whole reason to go here!) no crullers, sometimes not even any glazed. On this particular occasion, there weren't even enough donuts to cobble together a dozen, so we ended up only getting six. The employees are rude and have no sense of urgency when there is a long line. In general, things don't seem to run very smoothly here. It also drives me crazy when someone goes out of their way to "correct" me for pronouncing something correctly. "You mean 'crooolers'?" No, I don't. The six donuts that we did end up with were stale. As far as I'm concerned, we still don't really have a Dunkin Donuts in KC.
(1)
Joe G.
If there's one thing that's certainly comes to mind: its consistency. Every time I go to this establishment I know I'm guaranteed quality that I'm purchasing. It could be any of the products being sold, the donuts coffee... you name it, you know what you're going to expect and it's a quality product. The only real variable I would say would be the service. I do believe it Duncan tries it's best to bolster a good image of the company because they do have a quality product. The only thing that really needs to be worked on, is the service. From what I can tell the Wornall store, could use some improvement. Any of the other stores that I have visited usually end up being in the suburbs and carry quality and good service.. Store I visited today up north service was average to above average. And I know I have visited the store out off of 135th or 151st.... In any case they were quite good and very fast. I just wish that Wornall store would get its act together...
(4)
Kristin D.
I visit this shop on N. Oak fairly regularly. I most often use the drive thru between the hours of 2p and 5 pm. I don't find a line during this time very often. The staff is always friendly and always gets my order right. On the rare occasion they are out of the cup size i want they have accommodated my request to change my order graciously. I'm a big fan of their iced vanilla latte. For me it's worth the wait in line if I go during peak hours. My only complaint is that I think they need to cook the croissants a bit longer.
(4)
Diana M.
Worst customer service by a barista ever! First the Coolato tasted like watered down coffee, with sugar and cream. They forgot to add whipped cream to four of the Coolatos we ordered and completely forget the other drink. When we reminded them about the one they had forgotten on our order and asked if they could put the cream on the four that didn't have any, our barista acted like we were out of place asking for our order to be corrected. She flipped her head back with an annoyed look on her face and let out an exasperated sigh. Needless to say after that we went in and asked for a full refund. It was one thing for our order not to be completely right. But if we are paying for a product we at least should be treated respectfully. The gentleman at the drive thru did apologize and refund us which was wonderful though.
(1)
Tracy I.
Usually a huge, huge line. Absolutely NO sense of urgency. Like, none. It's almost as if the employees work slower as the line gets longer. On the several times I've been through here at varying times of the day (yes, I must be a glutton for punishment) they have been out of THE most basic kind of donuts. I'm not talking seasonal offerings like pumpkin spice with a special frosting...I'm talking about basic donuts like sugar raised, chocolate frosted...GLAZED! For crying out loud. Now, I enjoy a tasty hole in the wall bakery with the perfect plain but mouth-watering-melt-in-your-mouth donuts the best (re: Daylight Donuts in St Joe back in the day) and obviously DD is not that, but at least offer basic selections with competency! One time I went, we were standing inside in line. There were maybe 4-5 people ahead of me. Cut to 20 minutes later and I FINALLY got to the counter to order. Ummm...the three people behind the counter were gossiping about high school drama!! Well to be more correct, two were gossiping (out loud) and the other was looking into space. I looked at them (with a combo face of slightly puzzled and slightly irritated) and asked out loud, "Are you ready to help me now?" They seemed surprised that I would ask. Totally bizarre. When the manager (franchise owner) came by to ask how everything was, you can bet I gave him my two cents. Look man, if you want to survive in a retail or a fast food business, you'd better have your employees up to par with customer service! Good luck DD!
(1)
Shellie W.
Donuts! Doughnuts! There are so many donuts to choose from you will end up buying more then you intended too. I guess that's the point that D.D. is trying to make. Any who lets start with the coffee.. I am not a big fan of just plain black coffee. I always have to add creamer & sugar to my cup. D.D. coffee was really good. It was a lot better then I expected & it didn't cause major stomach discomfort as some coffees seem to do to my stomach. The coffee was not bitter, either just nice & smooth. The real show stopper was the donuts. They are more of a cake type donut, not to sweet & not dry at all. We love them so much that sometimes we will have fast-food dinner next door & then drive thru here for desert even though the other fast food place offers deserts! On one occasion I tried the breakfast sandwich. It looked super good on the menu but when I opened it it was super bad & not bad meaning good but bad meaning bad. The meat was less then half the size of the bread. I never tasted it because it was mostly bread. I returned my breadwich to the store & spoke with the manager. She stated that they have told corporate about other people complaining about the size of the meat but nothing has been done. She was very apologetic & offered me a free cup of coffee which is declined. I will still continue to go to this location for coffee or donuts but will probably pass on the sandwiches. Oh Yea customer service is always great here.
(4)
Jessica C.
We visited this location a few months ago and they were out of glazed donut holes by 10 AM... what kind of place runs out of the most popular donut flavor that early? The girl at the window was very rude so we chose to leave instead of ordering something different. The other time I was here the iced coffee was already watery right after they handed it to me. So gross. I won't be returning.
(1)
Timothy G.
this is literally the worst dd I have ever been to in my life. I was born and raised in Massachusetts and moved here in 2011. I was ecstatic to see a dd put in here because it was like a small piece of home. or at least I hoped it would be... that was not and has never been the case there, ever. first of all they are always out of donuts no matter what time of day your there. I've even been there and after being told they dont have any donuts their also out of coffee... it seems to me like they'll hire just about anyone off the street especially the ones who can't count. im not sure I've ever received the correct change, I always have to count it out in front of them to demonstrate how to add coins. I made a complaint once to dd headquarters and they sent the info to the guy that owns that restaurant, and he called me and said he would look into it. he then tried to make good by sending me some coupons, the ones he sent me were almost a year expired and of course they won't honed them... do yourself the favor and stay far away. it is not worth the frustration.
(1)
Carla G.
I probably visit this store once a week or so since it on my work route. I usually use the drive thru and I have never had bad service. The drive thru people are always friendly and efficient. I was really impressed one day when the drive thru worker (it may have been an owner or co-owner) had nail polish that matched the DD colors. It was true spirit and made my day. I like the fact that I can get my 20 oz DD travel mug filled and either pick up a snack, breakfast or lunch on the run. The coffee is always hot, and predictable, and I feel taken care of at this DD. This store opened about the same time as one in Independence, so it has been hard not to compare the two stores since I frequent both. This one is great and my favorite DD in the metro.
(4)
Anush J.
Been waiting FOUR years for a DD to open in the North KC region! After having stayed in Boston where there is a DD on every street corner, this was a long time coming. The employees are friendly and it is very very busy. On Saturday and Sunday mornings you can easily see 10-20 cars in the drive-through! The only problem I've had is that I like extra cream and extra sugar for my coffee - and I've almost always gotten only cream and sugar - no extra, in spite of repeated asking. Hopefully that will be fixed by the employees soon...
Chad H.
This was my first trip to a Dunkin Donuts and the first impression was not well received. The line was long, but moved fairly quickly, and here is where it starts to go down hill. The lady who took our order, Patty, was grumpy. They were out of chocolate milk, out of glazed donut holes. They were not utilizing the receipt number system for drink orders, people were taking other peoples drinks. The drink lady was just yelling out decaf coffee, etc....and setting the drinks out for anyone to grab, pretty sure more than one person drinks decaf coffee. The men's bathroom had toilet paper on the floor and was dirty. The interior of the business had crumbs on the floor and the trash can by the door was over flowing and needed to be emptied. The donuts were dry tasting and the tables were sticky from food. I will not be back to this establishment.
(2)Heather P.
This Dunkin Donut is right around the corner of my house. That is the most redeeming thing about it. If you are going to visit this establishment go with a lot of patience. The lines are long not due to the volume of customers but the speed in which you are served. There seems to be enough staff working behind the counter but the pace in which they work makes for a miserable morning if you are in a hurry. ALWAYS check your order before leaving to jump into your car or pull away from the drive through, you will be glad you did. Nothing is more disappointing but to get home to find the wrong order in the bag. The coffee and donuts are good, just be prepared for the experience.
(2)Amy G.
My husband grew up in the Maryville area, and we used to consider it a treat to swing by the Dunkin Donuts in St. Joe on roadtrips to and from KC. We were excited when they decided to finally open a few locations in the metro. We have been here at least four times, at varying times of day (8 AM, 5 PM, 9 PM,) and every time they have been out of nearly everything. No bavarian kreme (the whole reason to go here!) no crullers, sometimes not even any glazed. On this particular occasion, there weren't even enough donuts to cobble together a dozen, so we ended up only getting six. The employees are rude and have no sense of urgency when there is a long line. In general, things don't seem to run very smoothly here. It also drives me crazy when someone goes out of their way to "correct" me for pronouncing something correctly. "You mean 'crooolers'?" No, I don't. The six donuts that we did end up with were stale. As far as I'm concerned, we still don't really have a Dunkin Donuts in KC.
(1)Joe G.
If there's one thing that's certainly comes to mind: its consistency. Every time I go to this establishment I know I'm guaranteed quality that I'm purchasing. It could be any of the products being sold, the donuts coffee... you name it, you know what you're going to expect and it's a quality product. The only real variable I would say would be the service. I do believe it Duncan tries it's best to bolster a good image of the company because they do have a quality product. The only thing that really needs to be worked on, is the service. From what I can tell the Wornall store, could use some improvement. Any of the other stores that I have visited usually end up being in the suburbs and carry quality and good service.. Store I visited today up north service was average to above average. And I know I have visited the store out off of 135th or 151st.... In any case they were quite good and very fast. I just wish that Wornall store would get its act together...
(4)Kristin D.
I visit this shop on N. Oak fairly regularly. I most often use the drive thru between the hours of 2p and 5 pm. I don't find a line during this time very often. The staff is always friendly and always gets my order right. On the rare occasion they are out of the cup size i want they have accommodated my request to change my order graciously. I'm a big fan of their iced vanilla latte. For me it's worth the wait in line if I go during peak hours. My only complaint is that I think they need to cook the croissants a bit longer.
(4)Diana M.
Worst customer service by a barista ever! First the Coolato tasted like watered down coffee, with sugar and cream. They forgot to add whipped cream to four of the Coolatos we ordered and completely forget the other drink. When we reminded them about the one they had forgotten on our order and asked if they could put the cream on the four that didn't have any, our barista acted like we were out of place asking for our order to be corrected. She flipped her head back with an annoyed look on her face and let out an exasperated sigh. Needless to say after that we went in and asked for a full refund. It was one thing for our order not to be completely right. But if we are paying for a product we at least should be treated respectfully. The gentleman at the drive thru did apologize and refund us which was wonderful though.
(1)Tracy I.
Usually a huge, huge line. Absolutely NO sense of urgency. Like, none. It's almost as if the employees work slower as the line gets longer. On the several times I've been through here at varying times of the day (yes, I must be a glutton for punishment) they have been out of THE most basic kind of donuts. I'm not talking seasonal offerings like pumpkin spice with a special frosting...I'm talking about basic donuts like sugar raised, chocolate frosted...GLAZED! For crying out loud. Now, I enjoy a tasty hole in the wall bakery with the perfect plain but mouth-watering-melt-in-your-mouth donuts the best (re: Daylight Donuts in St Joe back in the day) and obviously DD is not that, but at least offer basic selections with competency! One time I went, we were standing inside in line. There were maybe 4-5 people ahead of me. Cut to 20 minutes later and I FINALLY got to the counter to order. Ummm...the three people behind the counter were gossiping about high school drama!! Well to be more correct, two were gossiping (out loud) and the other was looking into space. I looked at them (with a combo face of slightly puzzled and slightly irritated) and asked out loud, "Are you ready to help me now?" They seemed surprised that I would ask. Totally bizarre. When the manager (franchise owner) came by to ask how everything was, you can bet I gave him my two cents. Look man, if you want to survive in a retail or a fast food business, you'd better have your employees up to par with customer service! Good luck DD!
(1)Shellie W.
Donuts! Doughnuts! There are so many donuts to choose from you will end up buying more then you intended too. I guess that's the point that D.D. is trying to make. Any who lets start with the coffee.. I am not a big fan of just plain black coffee. I always have to add creamer & sugar to my cup. D.D. coffee was really good. It was a lot better then I expected & it didn't cause major stomach discomfort as some coffees seem to do to my stomach. The coffee was not bitter, either just nice & smooth. The real show stopper was the donuts. They are more of a cake type donut, not to sweet & not dry at all. We love them so much that sometimes we will have fast-food dinner next door & then drive thru here for desert even though the other fast food place offers deserts! On one occasion I tried the breakfast sandwich. It looked super good on the menu but when I opened it it was super bad & not bad meaning good but bad meaning bad. The meat was less then half the size of the bread. I never tasted it because it was mostly bread. I returned my breadwich to the store & spoke with the manager. She stated that they have told corporate about other people complaining about the size of the meat but nothing has been done. She was very apologetic & offered me a free cup of coffee which is declined. I will still continue to go to this location for coffee or donuts but will probably pass on the sandwiches. Oh Yea customer service is always great here.
(4)Jessica C.
We visited this location a few months ago and they were out of glazed donut holes by 10 AM... what kind of place runs out of the most popular donut flavor that early? The girl at the window was very rude so we chose to leave instead of ordering something different. The other time I was here the iced coffee was already watery right after they handed it to me. So gross. I won't be returning.
(1)Timothy G.
this is literally the worst dd I have ever been to in my life. I was born and raised in Massachusetts and moved here in 2011. I was ecstatic to see a dd put in here because it was like a small piece of home. or at least I hoped it would be... that was not and has never been the case there, ever. first of all they are always out of donuts no matter what time of day your there. I've even been there and after being told they dont have any donuts their also out of coffee... it seems to me like they'll hire just about anyone off the street especially the ones who can't count. im not sure I've ever received the correct change, I always have to count it out in front of them to demonstrate how to add coins. I made a complaint once to dd headquarters and they sent the info to the guy that owns that restaurant, and he called me and said he would look into it. he then tried to make good by sending me some coupons, the ones he sent me were almost a year expired and of course they won't honed them... do yourself the favor and stay far away. it is not worth the frustration.
(1)Carla G.
I probably visit this store once a week or so since it on my work route. I usually use the drive thru and I have never had bad service. The drive thru people are always friendly and efficient. I was really impressed one day when the drive thru worker (it may have been an owner or co-owner) had nail polish that matched the DD colors. It was true spirit and made my day. I like the fact that I can get my 20 oz DD travel mug filled and either pick up a snack, breakfast or lunch on the run. The coffee is always hot, and predictable, and I feel taken care of at this DD. This store opened about the same time as one in Independence, so it has been hard not to compare the two stores since I frequent both. This one is great and my favorite DD in the metro.
(4)Anush J.
Been waiting FOUR years for a DD to open in the North KC region! After having stayed in Boston where there is a DD on every street corner, this was a long time coming. The employees are friendly and it is very very busy. On Saturday and Sunday mornings you can easily see 10-20 cars in the drive-through! The only problem I've had is that I like extra cream and extra sugar for my coffee - and I've almost always gotten only cream and sugar - no extra, in spite of repeated asking. Hopefully that will be fixed by the employees soon...
(4)